Orders received before 2:00 PM EST Monday through Friday (excluding national holidays) are processed the same day. Orders are shipped and delivered only Monday through Friday. Orders placed after 2:00 PM EST Monday through Friday (excluding national holidays) will be processed the following business day.

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If your package has been lost in transit or there is a delivery issue, please reach out to info@ruchinewyork.com or call 1-212-616-7664 right away. Once an order has been delivered and signed for to the correct shipping address, we cannot be held responsible for lost or stolen packages.